Incident Management Software
Enterprise Application
IncidentPro is a lightweight, CodeIgniter-based Incident Management System designed for small IT teams and agencies. It helps manage incidents, tickets, categories, and workflows efficiently with a clean dashboard, role-based access, SMTP notifications, and full source code ownership. Perfect for businesses looking for a simple, fast, and customizable helpdesk solution. It provides real-time visibility into all support requests, helping teams prioritize and resolve issues faster.
Incident Management Software
IncidentPro is a powerful yet lightweight Incident Management PHP Script built using the CodeIgniter framework and MySQL database. It is designed to streamline IT incident tracking, improve response times, and help teams manage support tickets in an organized and efficient way. With its modern and intuitive dashboard, IncidentPro provides real-time visibility into ticket status, priorities, and categories. It enables IT teams, support agents, and administrators to collaborate effectively and resolve issues before they escalate into outages.
This Incident Management PHP includes essential helpdesk features such as ticket creation, assignment, tracking, and resolution, along with advanced tools like SLA tracking, private internal notes, and audit logs. Coderobotics provides this incident management script with 100% full source code, no encryption, and no domain restrictions—giving you complete freedom to customize and deploy for unlimited projects. IncidentPro also includes audit logs and activity tracking to ensure transparency and accountability across all operations. Its flexible architecture allows easy customization, making it suitable for SaaS platforms, internal IT support systems, or client-based deployments.
IncidentPro has the following key features:
- Authentication and Role-Based Access
- Dashboard with Ticket Statistics
- Incident Ticket Management
- Category Management
- Search and Filters (status, priority, category)
- File Attachments
- SMTP Notifications with Retry Queue
- Admin Settings
- Activity Logs (audit trail)
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License
A regular license permits the use of an item in a single project, whether for personal or commercial purposes, by you or on behalf of a client. Resale of the item, either individually or as part of a project, is prohibited, and the distribution of source files is not allowed.
Hosting Requirements
Compatible with MySQL 5.0 or higher, Apache module, CodeIgniter PHP Framework, PHP 8.3, on Windows or Linux servers. (Note. For seamless our script performance, compatibility at a low price, we highly recommend Hostinger—reliable, fast, and built for excellence!)
Server Requirements
- PHP 8+
- CodeIgniter 4
- MySQL/MariaDB
- Bootstrap 5
- DataTables
- Dompdf (PDF exports)
Payment Type
One time Payment: Upon receiving your full payment, we will provide you with the complete source code. After that, no additional payments will be required.
Delivery Time
We will send the Download Link to you Within 2-4 hrs. On Working Days(Monday- Friday) And the source code will deliver within 4-8 hours On Weekends (Saturday -Sunday).
Technical Support
Unlimited Email Support for One Year.
Script Update
Free Updates for One Year.
Customization Scope
Includes Complete Source Code.
Encryption
No Encryption and No Domain Limitations.
Installation
No Free Installation Services. Our charges range from $5 to $10, depending on the software's complexity and criticality.
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